Prep-n-Print Flex FAQ

Corporate food lists can only be modified by your headquarters team. If you know who your specific flex representative is, you can contact them directly to request your changes. If you don’t know who to contact internally, you may call Food Safety Solutions Prep-n-Print Flex Technical Support at 1-877-603-1187, option 1. They can provide you with information on who can help within your company.

A Validation codes is a one-time use code generated for new customers who have purchased the Prep-n-Print Flex system directly through our site. 

After purchase, you will receive an email containing the validation code and instructions for setting up your account. Once this process is initiated, you will not need this code again. (If your validation code is USED, the setup process may already have been completed or interrupted. Login using your email/password, or use “Forgot Password”). 

Note that if you are a new location for a business or franchise that already has a Flex account, you will not need a validation code. A validation code is also different than a location code.

When entering your username and password, you can tap the “eye” symbol to the right of the password field to check if you entered your password correctly.

If it appears to be correct, check your device’s Internet connection and make sure it is connected to Wi-Fi or cellular data. 

If you still cannot log in, contact Support at 1-877-603-1187, option 1. 

A; Often customers set “employee initials” as a required field on their printed labels, “prompting” them to make an entry before they can print. If it’s common for the same employee to print labels frequently, the prompt preservation setting allows you to specify how long to retain those initials for re-use in order to reduce how often the same employee must re-enter their initials. 

To locate the "prompt preservation" setting, go to the Flex app home screen, tap “settings” and then tap “Prompt Preservation”. You can set a value up to 99 seconds to retain the initials. Simply back off the page using the "prev" button to retain the entry. 

If the same employee prints another label: 

• Within the prompt preservation period specified, they will not need to re-enter their initials.
• After the prompt preservation period has expired, they will need to re-enter their initials. 

If another employee prints a label: 

• Within the prompt preservation period specified, they will need to erase the previous initials from the "employee initials field" and enter their own initials.
• After the prompt preservation period has expired, they will need to enter their own initials.
• Prompt preservation also works for batches. 

The "reprint" feature allows you to print an exact duplicate of a previously printed label so that all original prep information is retained. This feature is useful when you need to re-pan prepared foods. 

Food items will remain in Reprint History until the “Use By” date is reached or up to 30 days, whichever is shorter. For example; 

• If a food item has no shelf life, it will not display in history
• If a food item has a shelf life of three days, it will remain in the history for three days before being deleted.
• If a food item has a shelf life of 25 days, it will remain in history for 25 days before being deleted.
• If a food item has a shelf life of 45 days, it will remain in history up to 30 days before being deleted. 

A list of recent enhancements can be viewed by tapping on the “Settings” option on the Flex app home screen, then selecting “About.” A list of “What’s New” will display for the last few update