Effective July 1, 2021 we are returning to our standard product returns policy. In 2020, we instituted a no returns policy for COVID-related product effective April 15, 2020 which has elapsed as of June 30, 2021. Orders placed for those products prior to July 1, 2021 are subject to the COVID policy and are not eligible for return.
We appreciate your understanding during this challenging time!
Ecolab values all Customers and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Customer concerns and manages costs, security of return supply chain, and compliance with applicable laws.
This policy applies to all Customers by region and/or country and effective dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this policy without prior notice.
For purposes of this policy, a Customer is defined as any party where Ecolab ships product or equipment. This does not include where Ecolab Distributor partners ship to their direct customers. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.
Customers may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this policy.
| Region | Country | Date |
|---|---|---|
| North America | United States | 6/1/2017 |
| North America | Canada | 6/1/2017 |
| Middle East and Africa | U.A.E. | 12/1/2017 |
| Middle East and Africa | Dubai | 12/1/2017 |
| Middle East and Africa | Egypt | 4/1/2018 |
| Middle East and Africa | Pakistan | 4/1/2018 |
| Middle East and Africa | Morocco | 4/1/2018 |
| Middle East and Africa | Algeria | 4/1/2018 |
| Middle East and Africa | Turkey | 5/1/2018 |
| Middle East and Africa | Israel | 4/1/2018 |
| Middle East and Africa | South Africa | 4/1/2018 |
| Middle East and Africa | Kenya | 4/1/2018 |
| Middle East and Africa | Tanzania | 4/1/2018 |
| Middle East and Africa | Uganda | 4/1/2018 |
| Asia Pacific | Japan | 2/1/2018 |
| Asia Pacific | Korea | 3/1/2018 |
| Asia Pacific | Vietnam | 12/1/2017 |
| Asia Pacific | Thailand | 1/1/2018 |
| Asia Pacific | Indonesia | 12/1/2017 |
| Asia Pacific | Singapore | 12/1/2017 |
| Asia Pacific | Australia | 1/1/2018 |
| Asia Pacific | New Zealand | 1/1/2018 |
| Asia Pacific | India | 1/1/2018 |
| Asia Pacific | Malaysia | 1/1/2018 |
| Latin America | Brazil | 12/1/2017 |
| Latin America | Mexico | 12/1/2017 |
| Latin America | Chile | TBD |
| Latin America | Argentina | 12/1/2017 |
| Latin America | Peru | 12/1/2017 |
| Latin America | Colombia | 12/1/2017 |
| Latin America | Ecuador | 12/1/2017 |
| Latin America | Puerto Rico | 12/1/2017 |
| Latin America | Bahamas | 12/1/2017 |
| Latin America | Barbados | 12/1/2017 |
| Latin America | Saint Lucia | 12/1/2017 |
| Latin America | Trinidad Tobago | 12/1/2017 |
| Latin America | Antigua | 12/1/2017 |
| Latin America | Costa Rica | 12/1/2017 |
| Latin America | El Salvador | 12/1/2017 |
| Latin America | Guatemala | 12/1/2017 |
| Latin America | Honduras | 12/1/2017 |
| Latin America | Jamaica | 12/1/2017 |
| Latin America | Nicaragua | 12/1/2017 |
| Latin America | Panama | 12/1/2017 |
| Latin America | Venezuela | 12/1/2017 |
| Greater China | China | 12/1/2017 |
| Greater China | Macau | 12/1/2017 |
| Greater China | Taiwan | 12/1/2017 |
| Greater China | Hong Kong | 12/1/2017 |
| Europe | France | 6/1/2018 |
| Europe | United Kingdom | 4/1/2018 |
| Europe | Ireland | 4/1/2018 |
| Europe | Spain | 6/1/2018 |
| Europe | Portugal | 6/1/2018 |
| Europe | Switzerland | 6/1/2018 |
| Europe | Italy | 6/1/2018 |
| Europe | Denmark | 6/1/2018 |
| Europe | Norway | 6/1/2018 |
| Europe | Sweden | 6/1/2018 |
| Europe | Finland | 6/1/2018 |
| Europe | Holland | 6/1/2018 |
| Europe | Belgium | 6/1/2018 |
| Europe | Germany | 6/1/2018 |
| Europe | Czech Republic | 1/1/2019 |
Region scope includes the U.A.E., Turkey, Egypt, Pakistan, Morocco, Algeria, Israel, South Africa, Kenya, Tanzania, Uganda and Dubai.
Region scope includes Mexico, Argentina, Peru, Colombia, Ecuador, Puerto Rico, Bahamas, Barbados, Saint Lucia, Trinidad and Tobago, Antigua, Costa Rica, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama and Venezuela.
Region scope includes the United Kingdom and Ireland effective April 1, 2018. Effective June 1, 2018, region scope also includes Nordics (Denmark, Norway, Sweden, Finland), France, Holland, Belgium, Spain, Portugal, Italy, Germany, Slovakia, Slovenia, Hungary, Bulgaria and Switzerland. Effective Jan. 1, 2019, region scope includes Czech Republic.
Region scope includes China, Macau, Taiwan and Hong Kong.
With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.
Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102
Ecolab Customer Service
Phone: +1-800-352-5326
Nalco Water Customer Service
Phone: +1-800-288-0879
If you have an urgent request, please call Customer Service at +1-800-352-5326
